Refunds and Returns

Refunds & Returns

30-Day Money-Back Guarantee

Your satisfaction comes first. Every order is backed by our 30-day money-back guarantee: if you're not completely satisfied within 30 days of delivery, contact us for a full refund — and you can keep the jar. There's no need to ship anything back.

How to request a refund

Message our team through the Contact page with your order number, and we'll take care of it.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery (a photo helps). We'll send a replacement or issue a refund — whichever you prefer.

Refund processing

Once approved, your refund is issued to your original payment method, typically within 5–7 business days. Because shipping is free, there are no shipping fees to deduct.

Questions about a return or refund? We're here to help via the Contact page.

SmoothBelow Team